Refund policy

This policy applies to the provision of materials, plans or our designs (Goods) to you by JW Applied Tech Pty Ltd (ABN 63 681 203 510) (‘we’ or ‘us’).

General

You have 7 days (14 days if you are purchasing from the EU) after receiving the last item in your order to request a return or refund by contacting us at info@jwapplied.tech.

Goods returned for "change of mind" or without prior approval will not be accepted. We reserve the right to seek recovery of return shipping costs if returned material Goods are found to be ineligible for return.

To be eligible for consideration:

  • we must agree that there is a good reason to return the Goods (see sections below); and
  • material Goods must be in a resalable condition and in original packaging if possible; and
  • a receipt or proof of purchase is supplied.

If we accept your return, we’ll send you further instructions, and a return shipping label if applicable.

Damages and Defects

Please inspect your Goods upon reception and contact us immediately if the item is damaged or defective, so that we can evaluate the issue and make it right.

For 3D-printed goods, please note that due to the nature of the printing process, minor aesthetic artifacts may present on the surface of the goods but will not compromise their durability or function. We always discard prints that have either structural defects, major aesthetic artifacts, or both.

Incompatibility and Unsuitability

We take great care to engineer our Goods to meet your specifications, but occasionally there may be a shortfall due to a number of reasons.

If we have declared Goods to be suitable for a broad application (e.g. car make/model) but they only suit a subsection of that application (e.g. car model year) then we will issue a refund for the Goods upon their successful return and propose a development plan for a suitable alternative.

If you have chosen an unsuitable product or variant (e.g. GT4 mount for your GTS) then we cannot accept your return due to the custom / on-demand nature of our business. See "Exchanges" below.

If you doubt your received Goods' ability to reliably perform its intended function, its return/refund will depend on the outcome of our discussions about:

  • Design decisions that were made to ensure fitness for purpose
  • Tests that have already been performed to test fitness for purpose
  • Further tests that can be devised and performed, only if we reasonably believe that the design decisions and test practices were flawed

If the nature of 3D printing forces a deviation of the Goods from their dimensional specifications, we will do our best to advise you before delivering the product. If you accept the declared deviations, a return/refund will not be approved if you change your mind after we ship your Goods. Deviations from specifications after the Goods have been subject to installation/usage forces will be assessed on a case-by-case basis.

Recalls

Very occasionally, we may discover flaws in our design or testing methodologies that substantially impact your Goods' fitness for purpose. Upon such discoveries, we will endeavour to reach out to you and communicate a timeline for replacing the initial Goods with updated Goods, free of charge.

We will request that the initial Goods:

  • be taken out of service immediately; or
  • remain in service temporarily, possibly with interim recommendations, until the updated Goods arrive

and then request that the initial Goods:

  • be returned to us (free of charge); or
  • be disposed of in a manner that renders them unusable.

We will cover the production and delivery costs of the updated Goods, and reasonable return costs of the initial Goods (if applicable.) We will not be liable for any damages or losses that occur after disregarding recall notices or their accompanying recommendations for interim use.

If we do not think we will be able to replace the initial Goods with updated Goods in a reasonable time frame, we may elect to refund you upon return or disposal of the initial Goods.

Refunds

We will notify you about your refund request after inspecting your returned Goods. Approved refunds will be processed to your original payment method within 10 business days, plus additional processing time for your financial institution.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jwapplied.tech.

Exchanges

In order to maintain our focus on delivering the latest innovations and developments, our business is largely set up to fulfil orders on demand and cannot hold stock of Goods "on the shelf." As such, we cannot offer an exchange of ordered Goods for alternate Goods.

Furthermore, the innovation process often sees the "same" Goods evolve with every manufacture by realising incremental improvements in fit, finish, usability, etc. Whilst you cannot exchange your Goods simply to upgrade to their latest iteration, we will be in touch if we believe such an upgrade will be in both of our best interests. See "Recalls" above.